Frequently Asked Questions (FAQs)
Have a question? Check out our frequently asked questions for quick answers regarding shipping, returns, materials, user guides, and more. Please keep in mind that we're a small company so it may take a few days for us to respond to your questions, if emailed.
Yes, all shipping in the 50 states is free.
We offer free returns within 30 days of purchase for unused and undamaged products. Please email us at firstname.lastname@example.org and a member of our team will be in touch shortly.
Orders ship within 3 business days, often sooner.
You'll receive an email with tracking information for your package. Give it a few business days before checking. It won't leave our facility for up to three days.
Unfortunately, this happens sometimes. Sometimes, our carrier reports a package as dropped off when it hasn't yet.
First things first: Please check your front and back porch, garage, by any fences, mailboxes, and other places around your home. If you can't find it there, check with neighbors, too.
If it hasn't been delivered within three business days of a delivery alert, please email us and we'll be in touch shortly.
We ship to all 50 states. We do not offer international shipping.
Unfortunately, we can't at this time.
Great question. Simply put, take out the glass bowl and put all Hydroponique components in the dishwasher (being careful with the glass, of course). We've written a whole article on how to clean a silicone bong if you have tough stains or don't have a dishwasher.
Not to be confused with silica (sand) or silicon (an element in the periodic table), silicone is a soft, rubbery material. We manufacture our water pipes from it because it's extremely tough to break and won't melt like plastic (Fun Fact: Silicone can only be burnt, not melted, so don't hold a lighter to it).
Not all silicone is of the same quality. Hydroponique is 100% manufactured from medical-grade silicone -- the same stuff that our manufacturer uses to make medical devices. We also have full traceability and biocompatibility certificates. Email us if you have any questions about our materials.
Great question. The short answer is: Just like a regular water pipe. However, we've added some dope extra features such as a silicone ice catcher and suction base, which makes it much more secure on your table. Check out our guide on how to use a silicone bong if you want details.
In our case, it's a peace sign that you put in the stem of your water pipe (there is a specific ridge in your water pipe to show you where). How do you use it? Once you've installed your ice catcher, fill your bong with water, then place an ice cube on top of the ice catcher.
We accept USD and Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), and Litecoin (LTC).